One of the essential functions of the Condominium Authority of Ontario (CAO) is to assist in resolving disputes between condominium owners, residents, and boards. With various services like mediation, arbitration, and adjudication, the CAO helps parties find fair solutions without having to go through the time-consuming and costly process of court.
The negotiation phase is typically the first step, where parties are encouraged to communicate directly with each other, aiming for a mutually agreeable solution. It’s often a more informal and flexible process, focused on open dialogue. If successful, it avoids further escalation.
If negotiations don’t result in an agreement, the next step is mediation. In this stage, an impartial mediator facilitates discussions between the parties. While mediation itself isn’t binding, it aims to help parties reach a solution that is acceptable to everyone involved.
When mediation doesn’t work, the matter may be taken to a tribunal for a formal adjudication. In this stage, a neutral adjudicator reviews evidence, listens to both sides, and makes a binding decision to resolve the dispute. This is often the final step in the CAO’s dispute resolution process.
Throughout the dispute resolution process, the CAO plays a crucial role in guiding the parties. They provide assistance in understanding rights and responsibilities under the Condominium Act, explain the available options, and help individuals navigate each stage—from negotiation to tribunal decision.